TERMS AND CONDITIONS

Welcome to SONJAWOODMEDIATION LLC (« Company », « we », « us », or « our »). By accessing or using our website, services, or any related content, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using our services.

1. SCOPE OF SERVICES

SONJAWOODMEDIATION LLC provides mediation, conflict resolution consulting, coaching, educational programs, and related services to individuals and businesses worldwide. These services are designed to support clients in navigating disputes, improving communication, and fostering clarity in relationships and leadership.

2. LEGAL DISCLAIMER

Our services do not constitute legal, financial, or psychological advice. While we may provide strategies to manage conflict, SONJAWOODMEDIATION LLC is not a law firm, financial advisory service, or licensed mental health provider. If you require legal representation, psychological counseling, or financial consulting, we encourage you to seek a qualified professional in those areas.

3. CLIENT RESPONSIBILITY & PARTICIPATION

By engaging with our services, you acknowledge that your participation is voluntary, and you take full responsibility for any decisions, actions, or results that arise from your sessions. Mediation and coaching are collaborative processes, and success depends on your openness, willingness to engage, and personal accountability.

4. PAYMENT, CANCELLATION & REFUND POLICY

• Fees: All fees for services are outlined at the time of booking and must be paid in full before services commence unless otherwise agreed.
• Cancellations & Rescheduling: Appointments must be canceled or rescheduled at least 72 hours in advance. Late cancellations may be subject to a fee or forfeiture of payment.
• No Refunds: Due to the nature of our services, all sales are final. We do not offer refunds once services have been provided or once a coaching or mediation session has begun. However, if a service cannot be delivered due to unforeseen circumstances, we may offer an alternative session or credit toward future services.

5. CONFIDENTIALITY & PRIVACY

• Mediation Confidentiality: As a mediator, we adhere to strict confidentiality protocols in accordance with Texas mediation laws and ethical guidelines. Information shared during mediation sessions remains private unless disclosure is required by law (e.g., imminent harm or court orders).
• Coaching & Consulting Confidentiality: While coaching is not legally protected like mediation, we still uphold strict confidentiality and do not disclose client information without consent.
• Website Privacy: Please refer to our Privacy Policy for information on how we collect, store, and use your data.

6. INTELLECTUAL PROPERTY RIGHTS

All content provided on this website, including written materials, tools, courses, and proprietary frameworks, is owned by SONJAWOODMEDIATION LLC and is protected under intellectual property laws.

• You may not copy, distribute, or reproduce any material without prior written permission.
• Purchase of any digital product or service grants you a personal, non-transferable, and non-exclusive license for your use only.

7. CODE OF CONDUCT

To maintain a respectful and professional space, clients and participants must adhere to the following:

• Engage in mediation and coaching sessions in good faith.
• Refrain from abusive, discriminatory, or harassing behavior.
• Follow all applicable laws and ethical guidelines.

If a client fails to adhere to these standards, SONJAWOODMEDIATION LLC reserves the right to terminate services without a refund.

8. LIMITATION OF LIABILITY

SONJAWOODMEDIATION LLC is not liable for:

• Outcomes of mediation, coaching, or consulting services.
• Business, financial, legal, or personal decisions made by clients.
• Any direct, indirect, or incidental damages arising from the use of our services.

By using our services, you acknowledge that results vary and that personal responsibility is key to any transformation or resolution.

9. DISPUTE RESOLUTION & GOVERNING LAW

These Terms are governed by the laws of the State of Texas. Any disputes arising from the use of our services shall first be attempted to be resolved through mediation. If mediation does not lead to a resolution, disputes will be subject to the jurisdiction of Texas courts.

10. MODIFICATIONS TO TERMS

SONJAWOODMEDIATION LLC reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the effective date noted. Continued use of our services after updates constitutes acceptance of the revised Terms.

11. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us at:

📩 Email: contact@sonjawoodmediation.com
🌐 Website: https://sonjawoodmediation.com

By using this website and engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.