Navigating Conflict: The Value of Professional Guidance

I go into detail about my journey on my About page, but to give you some context, here’s a summary. In 2020, I had been working in the corporate world for a few years. After a major project went wrong in Hungary, the situation between the team and the manager(s) deteriorated even further. Tensions within the company were palpable at all levels—structural, organizational, and managerial. The management failed to handle the conflict, which had been brewing for months, leaving the team powerless in the face of the crisis. It was at that moment that I decided to pursue training to become a certified Mediator. I couldn’t blame management for not knowing how to handle the conflict if I didn’t have the tools myself.

As the work situation became increasingly difficult (lack of communication, high team turnover, resignations…), this training had a massive impact on my communication, relationships, and work.

My experience in this company was not an isolated case. I traveled frequently to meet our collaborators in production plants. Almost all of them mentioned having a work environment filled with tensions between management and the team. Despite being excellent in their field, the managers hadn’t received training in handling workplace crises. They were left to rely on their own knowledge. But know that conflict management skills can be learned. Human skills (soft skills) are not innate and can be developed.

Without giving them the proper tools, how can we blame them? Management and leadership teams must be able to initiate change.

And if you still doubt the extent of the communication gap in the workplace, I invite you to take a look at the Facebook comments on major telecom companies or airlines, for example. Scroll through the comment history and observe the number of aggressive or disrespectful remarks. I’m not making this up; just look around you. Tensions are intensifying and are very palpable. Moreover, as the years go by, the overall situation (society, business, global) increasingly calls for the need for conflict management.

The problem? In companies, managers, employees, collaborators, and contractors are not effectively trained to handle conflict situations. Additionally, the generational gap within the same team often seems to complicate communication, generating even more tension.

With my clients, we take responsibility. We reclaim our personal power, which comes with the « duty » of self-reflection. My clients no longer want to be passive, no longer victims of conflict situations. They take control: owning their personal responsibility to grow their emotional resilience, to detach from what is beyond their control, and to harness their power of action.

I can’t emphasize this enough: training in conflict management is the greatest gift you can give yourself. You cannot imagine the positive impact it can have on your inner peace, your family relationships, or your work. By taking the leap and embarking on the SELF-MASTERY™ experience, you acquire lifelong skills.